> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agno.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Team

> A WhatsApp support team with a researcher and a writer that collaborate to answer user questions.

```python support_team.py theme={null}
"""
Support Team
=============

A WhatsApp support team with a researcher and a writer that collaborate
to answer user questions.

Requires:
  WHATSAPP_ACCESS_TOKEN, WHATSAPP_PHONE_NUMBER_ID
  ANTHROPIC_API_KEY
"""

from agno.agent import Agent
from agno.db.sqlite import SqliteDb
from agno.models.anthropic import Claude
from agno.os.app import AgentOS
from agno.os.interfaces.whatsapp import Whatsapp
from agno.team import Team
from agno.tools.websearch import WebSearchTools

# ---------------------------------------------------------------------------
# Create Agents
# ---------------------------------------------------------------------------

model = Claude(id="claude-sonnet-4-6")
team_db = SqliteDb(db_file="tmp/support_team.db")

researcher = Agent(
    name="Researcher",
    role="Find accurate, up-to-date information on the web",
    model=model,
    tools=[WebSearchTools()],
    instructions=[
        "Search the web for relevant information to answer the user's question.",
        "Return the key facts and sources you found.",
    ],
    markdown=True,
)

writer = Agent(
    name="Writer",
    role="Turn research into clear, friendly WhatsApp replies",
    model=model,
    instructions=[
        "Take the research provided and write a concise, helpful reply.",
        "Keep it short and conversational -- this is a WhatsApp chat.",
        "Use bullet points for lists and bold for emphasis.",
    ],
    markdown=True,
)

# ---------------------------------------------------------------------------
# Create Team
# ---------------------------------------------------------------------------

support_team = Team(
    name="Support Team",
    model=model,
    members=[researcher, writer],
    description="A support team that researches questions and writes clear answers.",
    instructions=[
        "When the user asks a question, delegate research to the Researcher.",
        "Then have the Writer compose a friendly WhatsApp-style reply.",
        "Do not use emojis. Keep a professional, neutral tone.",
    ],
    db=team_db,
    add_history_to_context=True,
    num_history_runs=3,
    show_members_responses=True,
    markdown=True,
)

# ---------------------------------------------------------------------------
# AgentOS setup
# ---------------------------------------------------------------------------

agent_os = AgentOS(
    teams=[support_team],
    interfaces=[Whatsapp(team=support_team)],
)
app = agent_os.get_app()

# ---------------------------------------------------------------------------
# Run
# ---------------------------------------------------------------------------

if __name__ == "__main__":
    agent_os.serve(app="support_team:app", reload=True)
```

## Run the Example

<Steps>
  <Snippet file="create-venv-step.mdx" />

  <Step title="Install dependencies">
    ```bash theme={null}
    uv pip install -U "agno[os,whatsapp]" anthropic ddgs fastmcp starlette
    ```
  </Step>

  <Step title="Export your API keys">
    <CodeGroup>
      ```bash Mac/Linux theme={null}
      export ANTHROPIC_API_KEY="your_anthropic_api_key_here"
      export JWT_VERIFICATION_KEY="your_jwt_verification_key_here"
      export WHATSAPP_ENCRYPTION_KEY="your_whatsapp_encryption_key_here"
      ```

      ```bash Windows theme={null}
      $Env:ANTHROPIC_API_KEY="your_anthropic_api_key_here"
      $Env:JWT_VERIFICATION_KEY="your_jwt_verification_key_here"
      $Env:WHATSAPP_ENCRYPTION_KEY="your_whatsapp_encryption_key_here"
      ```
    </CodeGroup>
  </Step>

  <Step title="Run the example">
    Save the code above as `support_team.py`, then run:

    ```bash theme={null}
    python support_team.py
    ```
  </Step>
</Steps>

Full source: [cookbook/05\_agent\_os/interfaces/whatsapp/support\_team.py](https://github.com/agno-agi/agno/blob/main/cookbook/05_agent_os/interfaces/whatsapp/support_team.py)